Howard's
Covina

Howard's and ESPECIALLY Deann, saved our lives! Back within the first week of September my boyfriend and I ordered a refrigerator from Home Depot and scheduled the delivery for October 3 however, the day before we were informed the fridge did not arrive to Home Depots distribution center and was backordered until First week of November. We were in a panic (or at least I was) to figure out what we were going to do because the fridge is a NEED when moving not just a want like other furniture/appliances. We understand there is a lot of delay with manufacturers considering the current climate. Ok let's fast forward to Howard's though.. My boyfriend's father recommended Howard's and he had called and they had refrigerators in stock. I rushed over and ordered one however we measured our apartment later that day and it was too big for the opening in the kitchen, we rushed back over and canceled our first order and placed a new order for a smaller fridge. All through this process Deann was super helpful and informative. It was mine and my boyfriend's first time purchasing a large appliance like this and she walked us through each step very thoroughly. Not to mention, we were both moving out of our respective family homes so it had been a lot going on for us. She showed us in Howard's system how many refrigerator they had in stock and how many were ordered to show us that she could 100% guarantee our order and for the delivery date they offered. We ordered and paid for the refrigerator on Friday and it was delivered earlier than the time frame expected on Sunday. We are EXTREMELY satisfied with Howard's and really appreciate Deann's EXCEPTIONAL customer service. I would definitely recommend Howard's, especially this location to anyone looking for appliances. We will definitely be back whenever we may be in need of appliances they offer. See moreSee Less

Great results at Covina store thanks to store manager Brian. In Sept. we bought a fridge. A few weeks later it started dying--all ice in ice maker melted, fresh food section wasn't as cold as it should be and freezer stopped freezing. Within less than 6 weeks we had lost all food. We made Brian aware before it actually quit and a technician confirmed a manufacturing defect. Brian is getting us a new replacementunit and got us a loaner fridge untill the new one gets here. He has been nothing but professional and sympathetic and a pleasure to work with. We have been a Howard's customer since the early 70's and it's always been a positive experience. Thank you Brian. See moreSee Less